Every organization strives for excellence — but often, a key element is missing. Strategies are built, goals are set, and performance is tracked, yet the expected outcomes don’t always follow. What’s missing isn’t effort — it’s often insight.
Customer satisfaction has long been seen as a key metric for business success, but modern organizations know that data alone is not enough. At BARE International, we believe that true value lies in transforming perception into action. That’s where satisfaction surveys become more than numbers — they become strategic tools that drive smart decisions.
Mapping the customer journey is essential for understanding their experience across every interaction — from first contact to post-sale. This analysis helps visualize each stage clearly, identify friction points, and align processes and strategies with real consumer expectations.
It started with a simple café visit. What followed was a viral online review that sparked thousands of reactions, shares, and heated debates. The feedback? Brutally honest and deeply emotional. The aftermath? A social media firestorm that left a dent in the brand’s reputation. While many debated the reviewer’s tone and intent, the bigger takeaway […]
Have you ever considered that your employees’ experience might directly reflect what your customers go through? If your company is aiming to deliver exceptional customer service, it must start by looking inward: What’s the work environment like? How engaged and motivated is your team?
We are proud to announce that BARE International is now a corporate member of the Philippine Society for Talent Development (PSTD) — the country’s premier organization for L&D professionals dedicated to empowering the Filipino workforce. As a global leader in customer experience research and business intelligence, this strategic partnership aligns with our mission to provide […]
To truly understand customer experience, you need insights that are fresh, authentic, and captured in the moment. Traditional surveys might tell you what a customer remembers, but intercept interviews reveal what they just lived.
In the fast-paced digital marketplace, success requires more than just having an online store. It takes strategic evaluation, continuous improvement, and a data-driven approach to ensure your e-commerce platform truly delivers—both for your customers and your bottom line.
At BARE International, continuous learning and global collaboration are at the heart of what we do. Recently, Monica Lascano, our Business Development Manager for BARE Philippines, embarked on a journey to India—packed with strategic meetings and impactful training sessions aimed at enhancing the customer experience (CX) landscape back home.
In today’s digital-driven world, your online reputation is often your first — and sometimes only — chance to make a lasting impression. Every review, comment, and social mention shapes how your brand is perceived.