HP SELECTS BARE INTERNATIONAL AS GLOBAL CUSTOMER EXPERIENCE RESEARCH PARTNER
CX is Team Sport: A Day in the Life Series, part IV – Resource Management Department
CX is Team Sport: A Day in the Life Series, part III – Data Quality Department
CX is Team Sport: A Day in the Life Series, part II – Operations Department
CX is Team Sport: A Day in the Life Series, part I - Client Services Department
THREE STEPS TO CREATING INCREDIBLE VIRTUAL CUSTOMER EXPERIENCES
‘Covid has accelerated plenty of business trends, but personalization is one that’s often overlooked.’ BARE shares an article by Shama Hyder for Forbes on virtual personalized services. Read more
CX Week: Solving Employee Experience Problems with Customer Experience Skills
‘Disengaged employees cost US organizations an estimated $450 to $550 billion a year, according to Gallup’s State of the American Workplace Survey. Many organizations try to improve employee engagement by throwing money at the problem — offering free food, free beer and other perks to improve employee satisfaction scores. But employee engagement is not about pool tables at the office or ice cream breaks in the afternoon — and it’s not just an HR issue.’ Here, BARE shares an article by Melissa Henley for CMS Wire on how to solve employee experience problems with customer experience skills. Read more
CX Week: The ROI of Improving The Customer Experience
According to a Walker study, customer experience will overtake price and product as the key brand differentiator by the end of 2020. This year purchasers are empowered like never before: customers demand relevant personalized experiences, and companies must be accurate, dependable, and provide the service they guaranteed. Before approving any investment, organizations want to see a clear forecast of the return on investment for a solid CX program. It is important to choose the business metrics that are best suited to a particular industry and business. Read more