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CX is Team Sport: A Day in the Life Series, part IV – Resource Management Department
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CX is Team Sport: A Day in the Life Series, part II – Operations Department
CX is Team Sport: A Day in the Life Series, part I - Client Services Department
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BARE International, the most trusted name in customer experience research brings this week’s BARE Fact.
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The festival of colours is here!
Here’s wishing you and your family and friends a colourful Holi! Read more
BARE Shares – Improve staff experience to boost customer satisfaction
Customer service is an integral part of running a successful business. Companies who successfully implement a customer experience strategy achieve higher customer satisfaction rates, reduced customer churn and increased revenues. Furthermore, research by American Express found that 60% of customers are willing to pay more for a better experience. Read more