Uncover the Truth About Your Customer Experience with Mystery Shopping
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Entertain Me: AI’s Role in the Hospitality Industry’s Evolution
Why is Social Media Monitoring Vital for Your Business?
Sssshhhh listen… can you hear it? People are talking about you. Your customers have a voice and more likely than not, they’re trying to communicate with you – or more importantly OTHERS – via social media. Read more
How Poor Customer Service is Costing You Customers
A company that provides poor customer service is running a great risk of losing a large percentage of its customer base.
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5 VALUE-ADDS FROM A MYSTERY SHOPPING PROGRAM
We had a unique feedback late last year coming in through a health & fitness client with whom we are running a monthly mystery shopping program – a couple of their stakeholders (franchise owners) had requested to be excluded from the program.
Reason provided? They have been performing consistently well all year long. Read more