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BARE Shares – Improve staff experience to boost customer satisfaction
Customer service is an integral part of running a successful business. Companies who successfully implement a customer experience strategy achieve higher customer satisfaction rates, reduced customer churn and increased revenues. Furthermore, research by American Express found that 60% of customers are willing to pay more for a better experience. Read more
Service in the Spotlight: Face-to-Face Interviews
44% of Indian customers will leave a brand for lack of customised service and 88% of them will talk about their negative experience with the whole world – which brings us to ask – do you REALLY know happy your customers are?
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BARE International, the most trusted name in customer experience research brings this week’s BARE Fact.
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