BARE International Celebrates Global Growth, Client Successes, and Innovation Milestones Following Annual Company Update
The Missing Piece to Your Business Excellence
Turning Satisfaction Surveys into Strategic Action
Do You Really Know Your Customer’s Journey?
Viral Reviews & Real Lessons: Why CX Can Make or Break Your Business
Why is Social Media Monitoring Vital for Your Business?
Sssshhhh listen… can you hear it? People are talking about you. Your customers have a voice and more likely than not, they’re trying to communicate with you – or more importantly OTHERS – via social media. Read more
How Poor Customer Service is Costing You Customers
A company that provides poor customer service is running a great risk of losing a large percentage of its customer base.
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5 VALUE-ADDS FROM A MYSTERY SHOPPING PROGRAM
We had a unique feedback late last year coming in through a health & fitness client with whom we are running a monthly mystery shopping program – a couple of their stakeholders (franchise owners) had requested to be excluded from the program.
Reason provided? They have been performing consistently well all year long. Read more